Privacy Notice

Who we are

SERENITY HOUSE SECURITY LTD, company number 17439025, is responsible for the personal information it uses to handle your enquiries and customer relationship.

Email: i.zairi@serenityhouse.eu
Telephone: +44 7412 822347

Information you provide

If you contact us, we may receive your name, telephone number, email address and the details you choose to share about your enquiry. When arranging an installation or providing a service, relevant information may also include your installation address, appointment details, service requirements and correspondence.

You can browse this website without submitting a form or creating a customer account. The contact buttons open your telephone or email application; they do not submit an enquiry through this website. Please do not send camera passwords or footage when making a general enquiry.

Why we use information

• Enquiries, quotes and appointments: to respond to you and take steps you request before entering a contract.
• Installation, maintenance and support: to provide the services you have agreed with us.
• Business correspondence and security: for our legitimate interests in handling requests, protecting the website and resolving problems, taking account of your rights.
• Required records: to meet applicable legal obligations where these apply.

Providing enquiry information is voluntary. Without the contact or installation details needed for your request, we may be unable to reply, arrange an appointment or provide the requested service.

Your camera images

Only the customer has access to their camera images. SERENITY HOUSE SECURITY LTD and its team do not have access to those images, including for assistance.

This website does not receive or display camera feeds. The camera application and any storage service have their own privacy information, which should be reviewed for details of how they handle recordings and technical data. Our lack of access does not mean that a camera or cloud provider does not process data. Customers should use cameras with respect for other people’s privacy.

Website technology and cookies

The website we have built contains no contact form, advertising pixels, analytics scripts or code that sets cookies or browser storage. Images and styles are served with the website.

The hosting and network infrastructure, provided through OpenAI Sites and Cloudflare, may process technical information such as IP addresses, requested pages, browser details and security logs to deliver and protect the site. This is separate from camera footage. Infrastructure providers may operate internationally. Contact us for information about the providers and processing arrangements relevant to your enquiry.

Who may receive information

Relevant contact and service information may be handled by people working on your enquiry, installation or support request, and by the communication and hosting providers used to deliver those services. Information may also need to be disclosed where required by law. This does not give our team access to your camera images.

How long information is kept

Retention depends on the reason for holding the information: whether an enquiry remains open, whether a service relationship continues, and whether a legal record-keeping requirement or unresolved complaint applies. Contact us to ask about the retention period for a specific record. Camera recording retention depends on the customer’s settings and the camera or storage service, not this website.

Your rights

Depending on the circumstances, you can request access, correction, deletion, restricted use or a portable copy of your personal information. Where processing relies on consent, you can withdraw it without affecting earlier lawful processing.

You can object to processing based on legitimate interests and to the use of your information for direct marketing.

Send requests to i.zairi@serenityhouse.eu or write to the address above. We may need to check your identity before disclosing information. This website does not make automated decisions about you that have legal or similarly significant effects.

Questions or complaints

Please contact us using the details above if you have a privacy concern. You can also raise a complaint with the UK Information Commissioner’s Office: ico.org.uk/make-a-complaint.

Changes to this notice

We will update this page when the information described here changes. The date at the top identifies the latest version.